FAQ

Where is my order?
We are a humble, independent company and our mail-order department, is generally speaking just one person. As such, we ask for your patience, especially in the case of big releases which can take longer to process.


Orders are generally shipped out once or twice a week and delivery can take up to 10-14 business days. A confirmation email will be sent to the address you provided when you placed your order once your package has been packed and is ready to ship. Please be sure that this is an email address you check regularly and that it is typed correctly.


All parcels which are sent with tracked shipping. You will receive the tracking information in a separate email within 24 hours of your order being marked as complete. Please note, this is an automatically generated email that is sent to you when the courier has picked up and received your package. Do double check your spam folder as sometimes these end up there.


Summertime and the weather is easy: Things to take a little longer.
End of the year: Things take a little longer.
Bad weather: Things take a little longer.
Sales: Things take a little longer.


If you have placed a pre-order, please double check the website for the expected delivery date.


We try our best to get your shipment out by the date promised, however, manufacturing delays, customs and shipping are all quite fickle and we can’t always meet the dates mentioned on the site. We kindly ask your patience and understanding. Please do check our social media as we generally post an image when a big release has been shipped.


Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the 10-14 business days period mentioned above, do check your local post office to ask if there are any orders from WESHIPVINYL as this is the shipping name we use on our packages. Your order might be waiting for you there.


Still not there? Mail us ASAP, do not wait. Believe it or not, some folks wait months (in one case a year) before getting in touch with us.


Still can’t find the answer to your question? Please email us at:
shipping@weshipvinyl.com


What are your shipping costs?
Shipping costs vary per region/country and weight. Place the products you wish to purchase in your shopping cart, and the shipping price will be calculated for you at check out prior to you paying. Should we overcharge you we will refund you. It might take 2-3 weeks, but we will.


Where do we not ship to?
Unfortunately, there are certain places where shipping costs can be prohibitive, so if you live in any of the following zip codes (please check below) there will be a surcharge of €19.50 on top of the shipping price quoted to you.


However do contact us, as we do understand that this is surcharge is absurd (we’re not sure if this is Covid related or not, or wether it is temporary) and we will try to work towards an agreeable shipping price with you. Once we have agreed on a final price including shipping offered by us, we will send you a payment request via PayPal. As soon as your payment has cleared, we will ship your order ASAP.
The following zip codes are affected as of the 1st of October 2020.


Guernsey
GY1 to and including GY9
Isle of Man
IM1 to and including IM9
Isle of Wight
PO30 to and including PO41
Jersey
JE1 to and including JE4
Northern Ireland
BT1 to and including BT97
Scotland/Scottish Highlands
HS1 to and including HS9
IV1- to and including IV28
IV36
IV40 to and including IV56
IV63
KA27 to and including KA28
KW1 to and including KW17
PA20 to and including PA38
PA41 to and including PA48
PA50 to and including PA78
PH19 to and including PH26
PH31 to and including PH44
Shetland Islands
ZE1 to and including ZE3